And for what reason? They eventually get around to it and usually do the right thing but all the foot-dragging leaves a bad impression with us and a terrible impression with the players who have to wait so long for their case to get dealt with. I can honestly say that there are very VERY few casino groups where I personally have had to waste so much time trying to get the rep’s attention and get them to deal with an issue that has been dragging on far too long in the first place. Overall players don’t have a lot of complaints about SlotoCash except when they do things do not go smoothly. But if you didn’t know DeckMedia that wouldn’t mean much to you and you’d be left with pretty much no evidence that this is a reputable casino. The only thing on the site that might separate them from countless other anonymous casino sites is a small DeckMedia badge tucked away near the footer of the casino’s home page. There is also nothing about a complaints procedure nor any mention of a dispute resolution process. The other not-so-good news is that there is nothing on the SlotoCash site about their licensing - Curacao 8048/JAZ aka Antillephone NV, BTW - including a total absence of the now-standard Curacao license verification badge.

Then the creeping doom sets in again and soon enough the rep isn’t responding for weeks at a time, never mind ignoring the forums entirely. Is this a problem within the casino or is it that the reps on board at Casinomeister are just not up to the job? That’s hard to say but we have had to ring the bell at head office before and things seemed to improve … for a while.

Don’t get me wrong, in the end they (usually) get there and things get dealt with, but having to chase them for weeks - or even months - is not at all cool but they seem oblivious to all of that: they get to it when it suits them and there’s not much to be done about that. Over the past couple years they have become less and less responsive to player issues. Readers will note that I’ve used the past tense there and that pretty much tells the story of the situation today: what was well and good then isn’t so much so now. Over the last decade we’ve handled an average of two cases per year against SlotoCash which was excellent because it showed that there were very few complaints against them and when there were problems they dealt with them promptly.

The good news is that SlotoCash has been a professionally run operation with a well established reputation for many years now.

Slotocash casino lobby